The Effect of Organization Culture Moderation and Big Five Personality on the Influence of Working Culture Towards the Performance of Jambi Provincial Government Civil Servants

  • Susi Desmaryani Balitbangda provinsi jambi

Abstract

Services provided by civil servants of Jambi Provincial Government is still not as expected by the community. Performance of civil servants is still not yet directed to service oriented. For that reason, work culture must be created that leads to performance achievement supported by the organizational culture and the personality of civil servants themselves in providing services. This study aims to determine: (1) Illustration of Organizational Culture, Big Five Personality as a moderation variable and work culture and performance as a moderated variable. (2) Effect of moderation of organizational culture on the interaction of work culture and civil servant’s performance in Jambi Provincial Government, (3) Big Five Personality Moderation effect on the interaction of work culture and civil servant’s performance in Jambi Province Government. The types of research are descriptive and verificative. Multistage random sampling technique is sampling in two stages; first, identifying SKPD, Bureau, and Agency, and second, determining the number of respondents from each SKPD, Bureau, and Agency. Data analysis is descriptive and inferential analysis is using path analysis. The results describe the organizational culture descriptively, Big Five personality as moderate variables are in a good category, work culture and performance as moderated variables are in a good category. Even so, organizational culture as a moderating variable is weakening the influence of work culture on performance if compared to direct influence between organizational culture on work and work culture on performance. On the other hand, the moderating variables are able to strengthen the influence of work culture on the performance of civil servants in the Jambi Provincial Government, compared to the Big Five Personality’s direct contribution to performance and work culture on performance. Therefore, every Department, Agency, Bureau, and UPTD reassess whether the culture applied is in accordance with the character, personality, and demands of the external environment, so that organizational culture is able to strengthen the influence of work culture on performance.

References

Aristayudha, A. A. N. B., & Netra, I. G. S. K. (2013). Pengaruh Budaya Organisasi, Kepemimpinan dan Motivasi terhadap Kinerja Karyawan pada PT BPD Bali Cabang Renon. E-Jurnal Manajemen Universitas Udayana, 2(7), 831–844. Retrieved from https://ojs.unud.ac.id/index.php/Manajemen/article/view/5445

Dahmiri. (2014). Analisa Kepuasan Masyarakat terhadap Kinerja Pelayanan Kantor Camat Kecamatan Sarolangun. Jurnal Studi Manajemen, 8(2), 132–144. Retrieved from http://journal.trunojoyo.ac.id/kompetensi/article/view/654

Direktorat Aparatur Negara Kementerian Perencanaan Pembangunan Nasional/BAPPENAS. (2010). Manajemen Pengaduan Masyarakat dalam Pelayanan Publik. Laporan Kajian. Jakarta: Bappenas.

Hatalea, A., Rusmiwari, S., & Aminulloh, A. (2014). Budaya Kerja Pegawai Negeri Sipil. JISIP: Jurnal Ilmu Sosial Dan Ilmu Politik, 3(2), 6–10. Retrieved from https://publikasi.unitri.ac.id/index.php/fisip/article/view/73

Jusmin, A. (2013). Analisis Pengaruh Budaya Organisasi terhadap Kinerja Pegawai pada Kantor Administrasi Perhubungan Jayapura. Future: Jurnal Manajemen Dan Akuntansi, 1(1).

Kalshoven, K., Den Hartog, D. N., & de Hoogh, A. H. B. (2011). Ethical Leader Behavior and Big Five Factors of Personality. Journal of Business Ethics, 100(2), 349–366. http://doi.org/10.1007/s10551-010-0685-9

Liana, L. (2009). Penggunaan MRA dengan SPSS untuk Menguji Pengaruh Variabel Moderating terhadap Hubungan antara Variabel Independen dan Variabel Dependen. Jurnal Teknologi Informasi DINAMIK, XIV(2), 90–97. Retrieved from http://www.unisbank.ac.id/ojs/index.php/fti1/article/view/95

Margaretha, M., & Natalia. (2012). Pengaruh Sikap Kerja Terhadap Kinerja Karyawan pada PT. Duta Marga Silima di Jakarta. Jurnal Manajemen Dan Bisnis, 2(2), 151–166. Retrieved from http://jurnal.ubl.ac.id/index.php/jmb/article/view/248

Muhammad, F. (2009). Reinventing Local Government: Pengalaman dari Daerah. Jakarta: Elex Media Komputindo.

Muhsin, N., & Sutomo, Y. (2015). Pengaruh Kepribadian dan Motivasi Kerja terhadap Kinerja Guru Dimoderasi Budaya Organisasi pada Madrasah Tsanawiyah Swasta Kecamatan Winong Kabupaten Pati. Jurnal Mahasiswa Pasca Sarjana. Retrieved from https://www.unisbank.ac.id/ojs/index.php/pasca1/article/view/3245

Nasyroh, M., & Wikansari, R. (2017). Hubungan Antara Kepribadian (Big Five Personality Model) dengan Kinerja Karyawan. Jurnal Ecopsy, 4(1), 10–16. Retrieved from http://ppjp.unlam.ac.id/journal/index.php/ecopsy/article/view/3410

Ndraha, T. (2010). Budaya Organisasi. Jakarta: Rineka Cipta.

Prawesti, S. D. (2010). Pengaruh Pengukuran Kinerja, Budaya Organisasi dan Dukungan Organisasional terhadap Kinerja Pegawai di Unit-unit Pelayanan Publik Kabupaten Sukoharjo. Sebelas Maret University.

Ratuwalangon, F. I., Tulusan, F., & Londa, V. (2017). Penanganan Keluhan Publik di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Minahasa Utara (Studi pada Pelayanan E-KTP). Jurnal Administrasi Publik, 3(46). Retrieved from https://ejournal.unsrat.ac.id/index.php/JAP/article/view/16299

Salter, C., Green, M., Duncan, P., Berre, A., & Torti, C. (2010). Virtual communication, transformational leadership, and implicit leadership. Journal of Leadership Studies, 4(2), 6–17. http://doi.org/10.1002/jls.20164

Suryadi. (2010). Penanganan Keluhan Publik pada Birokrasi Dinas Perijinan. Masyarakat, Kebudayaan Dan Politik, 23(4), 293–303.

Suweno, & Rahadhini, M. D. (2012). Efek Moderasi Budaya Organisasi pada Pengaruh Kepemimpinan Transformasional terhadap Kinerja. Jurnal Manajemen Sumber Daya Manusia, 6(1), 58–71. Retrieved from http://ejurnal.unisri.ac.id/index.php/Manajemen/article/view/504

Velen, L. (2012). Peran Budaya Organisasi dalam Memoderasi Pengaruh Komitmen Organisasi terhadap Kinerja Karyawan: Studi pada Karyawan Cleaning Service PT. ISS Indonesia. Kajian Ilmiah Mahasiswa Manajemen, 1(1), 40–45. Retrieved from http://jurnal.wima.ac.id/index.php/KAMMA/article/view/63

Wibowo. (2011). Budaya Organisasi: Sebuah Kebutuhan untuk Meningkatkan Kinerja Jangka Panjang. Jakarta: Rajawali.

Widhiarso, W. (2011). Berkenalan dengan Variabel Moderator. Fakultas Psikologi UGM.

Widhiastuti, H. (2014). Big Five Personality sebagai Prediktor Kreativitas dalam Meningkatkan Kinerja Angggota Dewan. Jurnal Psikologi, 41(1), 115–133. http://doi.org/10.22146/jpsi.6962

Wilson, F. M. (2010). Organizational Behaviour and Work: A Critical Introduction (3rd ed.). Oxford: Oxford University Press.
Published
2018-05-12
How to Cite
DESMARYANI, Susi. The Effect of Organization Culture Moderation and Big Five Personality on the Influence of Working Culture Towards the Performance of Jambi Provincial Government Civil Servants. Jurnal Bina Praja: Journal of Home Affairs Governance, [S.l.], v. 10, n. 1, p. 81-89, may 2018. ISSN 2503-3360. Available at: <http://binaprajajournal.com/ojs/index.php/jbp/article/view/379>. Date accessed: 22 may 2018. doi: https://doi.org/10.21787/jbp.10.2018.81-89.
Section
Articles